Mar 29, 2024

KFC Nigeria sorry after disabled diner refused service

KFC Nigeria says it will train its staff on empathetic customer service. KFC Nigeria has issued an apology after the country's airport authority shut one of its outlets over the alleged discrimination of a disabled client. Adebola Daniel, son of a former Nigerian state governor Gbenga Daniel, said in a post on X that he was ordered to leave a KFC outlet at Lagos airport because of his wheelchair. In a post on X on Thursday, KFC Nigeria said sorry to Mr Daniel and announced measures to address the situation, including training its employees on inclusion and empathetic customer service. "We deeply regret the frustration and distress experienced by our guest and extend sincere apologies to those affected," it said on X.The statement followed the restaurant's closure by the Federal Airports Authority of Nigeria and the authority's order for KFC to apologise to Mr Adebola.

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